Frequently Asked Questions

Yes! We currently offer a Loyalty Program for all customers.

We offer a 1:1 point system for all purchases. $1 earns you 1 point. Points are worth 10% of your total purchase, so if you spend $50, you get $5 back in points. You can leave a product review for points, earn points on your birthday, and more! 

Yes! All customers can earn points towards real cash discounts on purchases and free products.

We offer 4 VIP Tiers, Sapphire, Gold, Platinum and Diamond. 

Sapphire customers earn 1 point per $1 spent.

Gold customers earn 1.25x on points.

Platinum customers earn 1.5x on points

Diamond customers earn 1.75x on points. 

Example, if a Platinum Customer makes a purchase for $100, they will receive 150 points for that purchase.

You can edit or make changes to your order in your Customer Account-Orders Page. Once an order has been placed, you have up to 2 hours to edit or make changes to your order. After the 2 hour window,, orders cannot be edited or cancelled and are subject to our return policy.

Please note that you may make only 2 edits or correction to your order.

All of our products are manufactured in a FDA and NSF registered and certified facility and go through a stringent, multi-stage quality control and assurance process, ingredient purity and potency testing, as well as being third party tested.

Yes. Every NUTRIO product is made with natural, or naturally derived ingredients from sustainable sources.

A majority of our products are made without the use of GMO ingredients. Please check the products label for information about GMOs.

Much of the concern comes from early controversies, limited public understanding of the science, heavy chemical fertilizer use associated with GMO agriculture and "non-GMO" marketing that implies GMOs are inherently unsafe. Major health and scientific organizations, including the WHO and the National Academies of Sciences, as well as small and medium scale sustainable farming practitioners have found approved GMO grown varieties to be as safe as, or in some cases superior, to their non-GMO counterparts.

3 easy steps to join Subscribe & Save!

1. Choose your products and select Subscribe & Save on the product page or via the dropdown menu in your shopping cart.

2. Set your Delivery Frequency according to your personal needs and then click on Add to cart. 

(Alternatively, if you have already added a product to your cart and want to change it to a Subscription, click on the dropdown menu underneath the Product Description in your shopping cart and select the Delivery Frequency you prefer).

3. On the Checkout Page, confirm your personal information and shipping details and place your order to activate your subscription.

Yes. You are allowed to have multiple active subscriptions. You can also add or remove products at any time. Active subscriptions can be managed by logging into your account and clicking on Subscriptions.

First purchase Subscriptions get 25% off regular price on qualifying products, then 15% off every additional order thereafter. Please check the product page for current prices.

We ask that you commit to your first initial Subscription order and 1 renewal. After your first initial renewal order you can cancel anytime time up to 48 hours prior to your renewal date.

We will notify you that the subscription item is out of stock and it will not be included in your upcoming subscription order. You will not be charged for the unavailable item. If there are any other available items within your subscription order, you will be charged for them, and they will ship as scheduled. When your item is back in stock, it will be automatically included again and sent with your next scheduled shipment. Always check to see if your out-of-stock subscription items may be available in a different quantity. Simply log into your account, search the product you are shopping for to check if your item is available in a different quantity and then update your subscription.


If there is only one (1) item in your subscription and that item is out of stock, we will notify you and your subscription will be paused. You will not be charged until your subscription item becomes available. When your subscription item is back in stock, your subscription will be automatically un-paused and the item will ship at your next scheduled delivery frequency.


If an item in your subscription has been discontinued, we will notify you and suggest alternative bestsellers or reformulated products, if available. If the discontinued item is related to bottle size and different quantities are available, we will notify you about the product’s availability in other sizes.

You can pause, skip or cancel a shipment anytime by logging into your account and clicking on Subscriptions.

If you need to skip a subscription, you can do so at any time by logging into your account and clicking on Subscriptions.

We ship all over the world. For information on where we ship to, please check our Shipping FAQs section.

Yes! We offer free shipping for orders over $50 (US Customer Only) and International Free Shipping for orders over $225.

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We ship our products with USPS and generally it takes 2 - 5 business days for your order to arrive after it has been shipped.

International orders are shipped with FedEx International and generally takes 3 - 5 business days for your order to arrive after it has been shipped.

Yes, we offer USPS Priority Shipping 1 - 3 Days starting at $9.99. (US Customers Only)

For domestic orders we use USPS and FedEx International for International orders.

Do not use the product and contact Customer Service immediately at info@vital-nutrio.com with your name, email address and order number plus a clear picture of the bottle and seal.

N U T R I O reserves the right to verify information, require a valid proof of purchase, require you to return your product to us, and to deny requests at its discretion in cases of suspected fraud.

In the rare instance that your package has not arrived by the expected delivery date, please allow an additional 1 to 2 business day for your order to arrive. If your order still has not arrived after 1 or 2 days, please call your mail carrier immediately to confirm if your package was lost during transit, then email Customer Support at info@vital-nutrio.com as soon as possible and we will be happy to send you a free replacement including shipping or a issue full refund.

Our premium vitamins and supplements are of the highest quality and efficacy and go through a stringent, multi-stage quality control and assurance process, as well as being third party tested.

If for any reason you are not 100% satisfied with your product, you may write to Customer Support with your name, email and order number and valid reason for requesting an exchange.

We do not offer returns or refunds for:

• Opened or used products.
• Products purchased from unauthorized retailers or resellers.
• Change of mind on opened products, or individual results that differ from expectations.

N U T R I O reserves the right to verify information, require a valid proof of purchase, require you to return your product to us, and to deny requests at its discretion in cases of suspected fraud.