Shipping & Returns FAQs

We ship to all states within the contiguous United States.

We ship to the following Countries & Regions

Zone 1 (Canada)

Zone 2 (Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom)

Zone 3 (Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam)

We work quickly to process and ship your orders. Orders are processed Monday - Friday in the order they are received, and usually within 24 to 48 hours from time of purchase. Orders placed on weekends or holidays are processed the next business day. Ex. (If you place an order on Friday, your order will be processed the following Monday or Tuesday.) Because of high order volumes, please allow an additional 1 to 2 business days for us to process your order.

In the rare case that a order is taking longer than normal to process, please contact us and we will be happy to expedite your order or issue you a full refund.

You will receive an email with your order's tracking number once it has shipped.

You can track your order on our Order Tracking Page or via your Customer Account-Orders Page. 

If you made a purchase using your Shop account, you can also track your package in the Shop App.

All delivery times will vary by location.

United States  — USPS (2 - 5) Business Days

Zones (1 - 2) — FedEx International (3 - 5) Business Days

Zone 3  — FedEx International (3 - 5) Business Days

Shipping starts at $5.29 for items under 8 oz and $6.19 - $12.49 for items between 8.01 - 48 oz. After the initial 48 oz threshold is met, add +$1.99 for each additional 16 oz.

Shipping costs are calculated based on the total weight of the items in an order.

(Zone 1) Shipping starts at $19 for items under 16 oz and $20 - $24 for items between 16.01 - 64 oz. After the initial 64 oz threshold is met, add +$5.50 for each additional 16 oz.

(Zone 2) Shipping starts at $20 for items under 16 oz and $21 - $27 for items between 16.01 - 64 oz. After the initial 64 oz threshold is met, add +$6 for each additional 16 oz. 

(Zone 3) Shipping starts at $25 for items under 16 oz and $27 - $37 for items between 16.01 - 64 oz. After the initial 64 oz threshold is met, add +$8 for each additional 16 oz.

Shipping costs are calculated based on the total weight of the items in an order.

Express shipping starts at 9.99 for items under 0.5 lbs and $11.99 - $21.99 for items 0.51 to 3 lbs. After the initial 3 lbs threshold is met, add +$4.49 for each additional 1 lbs.

Limited to US Customers only.

Yes! We offer Free Shipping on orders over $50. (US Customers Only)

For International orders we offer Free Shipping for orders over $225 (Zones 1 - 2), and $250 for Zone 3.

Because our products are dietary supplements intended for ingestion or external use, we can only accept returns of items that are unopened and unused, in their original, sealed packaging. Opened or used products cannot be returned or refunded for safety reasons.

To be eligible, you must:

• Contact us within 30 days of delivery.
• Return the item in its original, sealed packaging.
• Provide your order number or proof of purchase.

We do not offer returns or refunds for:

• Opened or used products.
• Products purchased from unauthorized retailers or resellers.
• Change of mind on opened products, or individual results that differ from expectations.

If for any reason you are not 100% satisfied with your purchase, please let us know and we will work with you to make it right.

To return an item, contact Customer Support at returns@vital-nutrio.com to obtain an RMA number before sending back any products. Any products returned without an RMA number will not be refunded. We are available Monday-Friday 9:00 AM to 7:00 PM, and Saturday 9:00 AM to 5:00 PM PST. 

To assist you, we will need your name, email address and order number.

Please note the following.

• We will send you a Free Return Shipping Label if your return is approved.
• Original shipping charges are non-refundable in most cases. 
• Do not discard the product(s) before contacting us.
• Do not return items to our corporate address. Any items returned to our corporate office will not be refunded.
• If approved, your refund will be issued back to your original payment method within 1 - 2 business days after we receive and process your return. Please be advised that your bank or card issuer may take additional time to post your refund.

N U T R I O reserves the right to verify information, require a valid proof of purchase, require you to return your product to us, and to deny requests at its discretion in cases of suspected fraud.

Because our products are dietary supplements intended for ingestion or external use, we can only accept returns of items that are unopened and unused, in their original, sealed packaging. Opened or used products cannot be returned or refunded for safety reasons.

To be eligible, you must:

• Contact us within 30 days of delivery at returns@vital-nutrio.com.
• Return the item in its original, sealed packaging.
• Provide your order number or proof of purchase.

We do not offer returns or refunds for:

• Opened or used products.
• Products purchased from unauthorized retailers or resellers.
• Change of mind on opened products, or individual results that differ from expectations.

Due to the high tariffs imposed by the US and the cost of international shipping, it is the customers responsibility for the cost of return shipping.

If for any reason you are not 100% satisfied with your purchase, please let us know and we will work with you to make it right.

N U T R I O reserves the right to verify information, require a valid proof of purchase, require you to return your product to us, and to deny requests at its discretion in cases of suspected fraud.

We will send a free replacement, including shipping, in any of the following cases:

• Damaged on arrival: the product or packaging was damaged when it arrived.
• Expired: the product arrived past its expiration date.
• Lost or missing: your package was lost in transit, or items were missing from your order.

To make a claim:

1. Email info@vital-nutrio.com within 30 days of the delivery date (or, for lost packages, within 7 days of the expected delivery date).
2. Include your order number.
3. For damaged or expired items, attach clear photos of the product, the expiration date, and the packaging or shipping box.

You do not need to return damaged or expired items unless we ask you to. If a replacement is not available, we will offer a full refund instead.

N U T R I O reserves the right to verify information, require a valid proof of purchase, require you to return your product to us, and to deny requests at its discretion in cases of suspected fraud.

Orders may be canceled or edited (shipping address, product quantity, ect.) up to 12 hours after an order has been placed. Cancellation is not guaranteed as we work quickly to process and ship your order. You can cancel or edit your order in your Customer Account-Orders Page or contact us as soon as possible at info@vital-nutrio.com. Once an order has been processed and is ready to be shipped, it can no longer be canceled and is subject to our Return Policy.